Live captioning for employee accommodations
High-accuracy real-time captions for deaf and hard-of-hearing employees in virtual meetings. Works with Zoom, Webex, and Microsoft Teams. Purchase in employee packages that match a typical meeting schedule on a weekly/monthly basis.
How Recap supports workplace accommodations
The challenge
A deaf or hard-of-hearing employee participates in 25+ hours of virtual meetings per week. Built-in platform captions are inconsistent, miss speaker names, and lack the accuracy required by ADA Title I / II reasonable accommodation standards.
The solution
Recap delivers real-time captions at 95-99%+ accuracy across three service tiers. Captions relay directly into Zoom and Webex, or the employee opens a personal caption viewer link in any meeting via a scanned qr code. Post-meeting transcripts archive automatically.
The outcome
The employee has equal access to every meeting. HR fulfills the accommodation request with a documented, auditable service. IT deploys in under a week with no infrastructure changes.
Pricing for a single employee
Live captioning for accomodations is sold on a flat monthly-rate per-employee basis, with hourly rates when live moderation is requested. For an employee in 25-30 hours of meetings per week, one employee package per month covers all meetings with AI live captioning for that employee. Multiple employees needing live caption accommodations can share a single package, if meetings overlap, or purchase additional packages as needed if meeting schedules differ signifcantly.
AI captioning
per employee per month
Fully automated, instant setup. Best for routine internal meetings where 95-98% accuracy meets the accommodation requirement.
AI + human moderation
AI generates captions instantly while a professional editor / human moderator corrects names, technical terms, and speaker labels in real time. Recommended when the accommodation letter requires high accuracy (97-99%).
Professional CART (99%+) is also available for high-stakes meetings such as legal proceedings, calls with HR present, board sessions, company town hall meetings, or external presentations. See our full pricing page for details.
Accuracy you can verify
Accuracy varies by tier. Choose the level that matches the accommodation requirement.
Automated AI
Real-time, no scheduling, instant setup
AI + human moderation
Professional editor / moderator corrects names and terms in real time. Requires 24 hours advance notice for scheduling.
Professional CART
Dedicated human captioner for critical meetings. Requires 48 hours advance notice for scheduling.
For accommodations where the employee needs speaker identification, proper names, and technical vocabulary captured correctly, we recommend the AI + human moderation tier. Learn more about how accuracy is measured in our FER vs WER guide.
Platform compatibility
Live captions work across the major video conferencing platforms. The delivery method varies by platform.
Zoom
Captions relay directly into Zoom via the manual captioner API. Participants see captions natively inside the Zoom window with no extra software.
Webex
Captions delivered via the CART API or through our automated meeting bot that joins the Webex session and streams audio for captioning.
CART relay or bot join; no manual steps for the employee
Microsoft Teams
The employee opens a personal caption viewer link in a browser alongside their Teams window. Post-meeting transcript import is fully supported via the Microsoft Graph API.
Native in-meeting Teams relay coming soon
Regardless of platform, the employee can always access captions through a personal caption viewer link shared via meeting invite or QR code. This works in any browser on any device, including for Google Meet and other platforms. Learn more on our live captioning page.
Post-meeting transcripts
Every live captioned session produces a searchable, editable transcript that archives automatically.
Live session transcripts
- AI tier: transcript available immediately after the session ends
- AI + human or CART: polished transcript delivered within 24 hours
- Searchable, with speaker labels and timestamps
- Exportable as SRT, VTT, or plain text
Recording transcript import
- Import Zoom recording transcripts directly
- Import Microsoft Teams meeting transcripts via Graph API
- Import Webex transcripts with webhook auto-processing
- Import Google Meet transcripts via Google Drive
Data security and privacy
Meeting audio and transcripts are protected with enterprise-grade security controls verified by independent auditors.
- SOC 2 Type II certified with annual independent audits
- AES-256 encryption at rest, TLS 1.2+ in transit
- Hosted in the United States on secure cloud infrastructure
- Data retained for the duration of the contract; export window and secure deletion on termination
- SSO and SAML integration with your identity provider
- Role-based access controls for administrators
- Password-protected live caption viewer links with JWT expiry
- Request our SOC 2 report at security@recap-innovations.com
Read more about our security practices in our SOC 2 announcement.
Try before you commit
We offer multiple ways to evaluate our live captioning before signing an annual agreement.
Live demo (right now)
Try our AI captioning with your own voice in two minutes, no signup required.
Try the live demoGuided walkthrough
30-45 minute live demo with our team. We walk through the setup for your specific meeting platform and accommodation workflow.
Book a demoTwo-week paid trial
30 hours of live captioning to validate quality, test your Zoom or Webex integration, and confirm the setup works for the employee. Money-back guarantee.
Start a trialReady to fulfill the accommodation request?
Schedule a 30-minute call. We will walk through your meeting platform setup, show you how captions appear for the employee, and provide a cost estimate on the call.