Terms and Conditions

Last updated: June 30, 2026

Government procurement notice​

Recap Innovations' Services may be procured by eligible state and local government entities through Carahsoft Technology Corp. under the NASPO Comprehensive Cloud Solutions Participating Addendum, NASPO Contract #LS4983 (September 2026 through September 2036). These Terms and Conditions serve as the end user terms of service for customers purchasing through that contract vehicle, subject to any applicable statement of work, order form, or other written agreement governing your purchase.

1. Terms​

By accessing the services (the "Services") provided through the Recap Innovations platform (including but not limited to the websites using the recap-innovations.com and the griffinscribe.com domain names and the "Recap: Catch Every Word™" web & mobile app) (collectively, the "Platform"), you are agreeing to be bound by these Terms and Conditions and agree that you are responsible for complying with any applicable local laws. If you disagree with any of these terms, you may not use the Platform or Services. The materials contained on or available through the Platform are protected by copyright and trademark law.

2. Use License​

Permission is granted to you to download a copy of the materials through the Services for transitory viewing only. This is the grant only of a license and not a transfer of title. Under this license you may not and agree that you will not:

• modify or copy the materials; use the materials for any commercial purpose or for any public display;
• attempt to reverse engineer or decompile any software, algorithms, or API endpoints contained on or produced by the Platform or Services;
• remove any copyright, trademark, or other proprietary notations from the materials;
• transfer the materials to another person or "mirror" the materials on any other server.

Recap Innovations reserves the right to terminate your account upon violations of any of these restrictions. Upon termination, your viewing right will also be terminated and you agree to destroy any downloaded materials in your possession whether it is printed or in electronic format.

3. Disclaimer​

ALL THE MATERIALS ON OR THROUGH THE SERVICES ARE PROVIDED "AS IS." RECAP INNOVATIONS HEREBY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED. FURTHERMORE, RECAP INNOVATIONS DOES NOT MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY OR RELIABILITY OF THE USE OF THE MATERIALS ON OR THROUGH ITS SERVICES OR OTHERWISE RELATING TO SUCH MATERIALS OR ANY SITES LINKED TO THE PLATFORM.

THE SERVICES MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

The Platform makes use of various Google APIs. The Platform's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including its Limited Use requirements.

Use of Google Workspace Data for AI and ML Models​

Our Platform uses Google Workspace APIs for purposes such as interacting with and transcribing media content hosted in Google Drive. Our Platform does not currently use Google Workspace APIs to develop, improve, or train generalized or non-personalized artificial intelligence (AI) or machine learning (ML) models. We affirm that the use of information received from Google Workspace APIs will adhere to the Google User Data Policy, including its Limited Use requirements, and will not be used for generalized AI/ML training.

Our Platform may briefly transfer limited Google Workspace user data, such as transcripts produced from media stored in Google Drive, to trusted third-party AI/ML tools for the purpose of providing enhanced features, including but not limited to, summarization of transcripts, auto-detection and correction of grammar and spelling errors, sentiment analysis, keyword and topic generation, and action item identification. These transfers are strictly for processing user-specific data to enhance transcription and captioning features, and the data is not used to train generalized AI/ML models across users or for any purposes outside of the specific feature or action requested by the user. To opt-out of AI-enhanced editing features for a workspace account on our Platform, an administrator of that workspace must send a message to legal@recap-innovations.com within thirty (30) days of the initial account setup for our Services, with the subject "AI/ML Enhanced Editing Opt-Out" and a body message containing the workspace name and workspace ID.

In the event our Platform integrates personalized AI/ML models in the future, such use will be strictly limited to the individual user's data for the purpose of enhancing the user's personal experience with the Platform or Services, such as optimizing features like a personalized AI editor to improve media transcripts stored in their Google Drive. To reiterate, no Google Workspace data is shared, transferred, or used to train generalized models across multiple users.

4. Confidentiality​

4.1 Confidential Information​

For the purposes of this Agreement, "Confidential Information" refers to any and all information disclosed by either party to the other, whether orally, in writing, or by any other means, that is designated as confidential or that, under the circumstances surrounding disclosure, should reasonably be understood to be confidential. This includes, but is not limited to, technical data, business plans, strategies, pricing, revenue models, customer lists, contracts, schedules, product and marketing plans, intellectual property, source code, trade secrets, proprietary information, schematics, drawings, outlines, sketches, diagrams, algorithms, application programming interfaces (APIs) and any other information related to the Platform Provider and the business operations of the disclosing party.

4.2 Obligations of Confidentiality​

Each party agrees to:

• Maintain the confidentiality of the other party's Confidential Information with the same degree of care as it would its own confidential or proprietary information, but in no event with less than reasonable care;
• Use the Confidential Information solely for the purpose of performing obligations under this Agreement and not for any other purpose, including any commercial exploitation;
• Not disclose the Confidential Information to any third party without the prior written consent of the disclosing party, except to the extent necessary to fulfill its obligations under this Agreement or as required by law, provided that the receiving party notifies the disclosing party in writing of the disclosure and cooperates in obtaining a protective order or other appropriate remedy.

4.2.1 Platform Provider's Right to Review and Influence Court-Ordered Disclosures​

In the event that Customer is required to disclose any Confidential Data in response to a court order or other legal process, the Customer shall provide the Platform Provider with sufficient notice and an opportunity to review the disclosure before it is made. The Platform Provider reserves the right to:

• Review the scope of disclosure: The Platform Provider may review the specific Confidential Data that is subject to disclosure to ensure that only the minimum necessary information is disclosed and that any proprietary or sensitive information is protected to the greatest extent possible.
• Intervene in court proceedings: The Platform Provider may seek to intervene or take legal action to protect its rights or to request that the court issue a protective order or impose conditions on the disclosure of Confidential Data, including redaction or limitation of the information disclosed.

4.3 Exceptions to Confidential Information​

The obligations of confidentiality shall not apply to any information that:

• Is or becomes publicly available through no breach of this Agreement by the receiving party;
• Was lawfully in the possession of the receiving party before receipt from the disclosing party, as evidenced by written records;
• Is independently developed by the receiving party without the use of or reference to the disclosing party's Confidential Information, as evidenced by written records;
• Is disclosed with the prior written consent of the disclosing party.

4.4 Return or Destruction of Confidential Information​

Upon termination of this Agreement, or upon request by the disclosing party, the receiving party shall return or destroy all Confidential Information, including any copies, notes, or materials containing such information, and shall certify in writing to the disclosing party that it has done so. However, the receiving party may retain copies of Confidential Information to the extent required for compliance with applicable laws or regulations, subject to continued confidentiality obligations.

4.5 No License​

Nothing in this Agreement grants the receiving party any rights, title, or interest in or to the Confidential Information, except for the limited right to use the Confidential Information as expressly permitted under this Agreement. All Confidential Information remains the sole property of the disclosing party.

4.6 Survival of Confidentiality Obligations​

The confidentiality obligations under this section shall survive the termination or expiration of this Agreement.

5. Fees, payment, and limitations​

5.1 Fees and payment obligations​

You agree to pay all fees, charges, and amounts due for your use of the Services at the prices and on the billing terms presented at purchase, in your account or workspace settings, in an applicable order form or quote, or as otherwise agreed in writing between you and Recap Innovations (including subscription fees, usage-based fees, and one-time charges). Unless otherwise stated, all amounts are in U.S. dollars. You are responsible for any sales, use, value-added, withholding, or similar taxes imposed on your purchase or use of the Services, other than taxes based on Recap Innovations' net income. If you dispute any invoice, you must notify Recap Innovations in writing within a reasonable time (no more than six (6) months after the invoice date), and you remain obligated to pay any undisputed amounts when due.

5.2 Late payment​

If any undisputed amount is not received by the due date stated on the invoice, in the Platform, or in your applicable agreement (or, if no date is stated, within fourteen (14) days of the invoice date), Recap Innovations may charge a late fee on the overdue balance at the rate of one and one-half percent (1.5%) per month (eighteen percent (18%) per year), or the maximum rate permitted by applicable law, whichever is less, from the date payment was due until paid. Recap Innovations may also suspend or limit access to the Services for material non-payment, in addition to any other remedies available at law or in equity.

5.3 Limitation of liability (aggregate cap)​

To the maximum extent permitted by applicable law, Recap Innovations' total aggregate liability arising out of or relating to these Terms, the Platform, or the Services shall be limited as follows. Your recovery of fees or other monetary damages from Recap Innovations shall not, in the aggregate, exceed the total fees actually paid by you to Recap Innovations for the Services during the twelve (12) months immediately preceding the event giving rise to the claim. For claims resolved through binding arbitration or through litigation (where Sections 13.11 and 13.12 apply), the monetary caps in those sections control if they would result in a lower maximum recovery than this Section 5.3. Recap Innovations shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or other intangible losses, even if advised of the possibility of such damages, except where such exclusions are prohibited by applicable law.

5.4 Disclaimer of warranties and incidental damages​

Recap Innovations or its suppliers will not be held accountable for any damages that arise with the use or inability to use the materials on or produced by the Services, even if Recap Innovations or an authorized representative of the Platform has been notified, orally or written, of the possibility of such damage. Some jurisdictions do not allow limitations on implied warranties or limitations of liability for incidental damages; these limitations may not apply to you.

6. Revisions and Errata​

The materials appearing on or through the Services may include technical, typographical, or photographic errors. Recap Innovations will not promise that any of the materials in the Services is accurate, complete, or current. Recap Innovations may change the materials contained on its Services at any time without notice. Recap Innovations does not make any commitment to update the materials.

7. Links​

Recap Innovations has not reviewed all of the sites linked to its Platform and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by Recap Innovations of the respective site. The use of any linked websites or services is at the user's own risk.

8. Intellectual Property​

The Platform and Services and their original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of Recap Innovations and its licensors. The Platform and Services are protected by copyright, trademark, and other laws of both the United States and foreign countries.

You may not submit, post, upload, store, or transmit any material that is unlawful, threatening, abusive, harassing, defamatory, libelous, obscene, pornographic, or otherwise inappropriate.

You agree to be bound by and abide by the following Content Submission Agreement.

8.1 Ownership and Rights to Uploaded Content​

8.1.1​

By uploading, posting, or submitting any content, including but not limited to videos, audio recordings, images, transcripts, text inputs, word documents, or other multimedia (collectively, "Content") to the Platform), you represent, warrant, and agree to the following:

• Ownership of Content: You are the sole owner of the Content, or you have been granted the necessary rights, licenses, and permissions to upload, display, distribute, and use the Content on the Platform in accordance with these Terms and Conditions.
• Copyright Compliance: The Content does not infringe, misappropriate, or violate the intellectual property rights (including copyright, trademark, or patent rights) of any third party. You acknowledge that you are responsible for ensuring that the Content complies with all applicable laws, including copyright laws, and that you hold the appropriate rights to upload, share, and distribute the Content. In the event that the Content contains works owned by third parties (e.g., music, images, video clips, etc.), you represent and warrant that you have obtained the appropriate licenses, consents, or other authorizations from the copyright holder(s) to use and upload the Content.
• Non-Disclosure Agreements: The Content does not disclose or include any information that is subject to a non-disclosure agreement ("NDA") or any other confidentiality agreement between you and a third party, including Recap Innovations, unless you have the necessary permissions to disclose such information.

8.2 Grant of License to Recap Innovations​

By uploading Content to the Platform, you grant Recap Innovations a non-exclusive, royalty-free, worldwide, sublicensable, and fully transferable license to use, reproduce, modify, adapt, display, distribute, publish, translate, and create derivative works of the Content in any and all media format, both currently known and yet to be invented, pursuant to your use of the Services. Recap Innovations will use your Content solely for the purpose of operating, promoting, and improving the Platform. This license shall remain in effect for as long as the Content remains on the Platform or Recap Innovations is in operation, whichever is longer. You may request deletion of such content at any time, at which point Recap Innovations will cease to host or use such content.

Feedback:

You acknowledge that any feature suggestions, bug reports, or other feedback, written or orally submitted to Recap Innovations become the property of Recap Innovations. You hereby assign to Recap Innovations all rights to such feedback that you provide to Recap Innovations. Recap Innovations is under no obligation to implement any such feedback, or to compensate you or provide royalties.

Recap Innovations takes precautions to protect the personal information of users of its Services. While we strive to protect your personal information, we cannot guarantee its absolute security.

8.3 No Infringement of Third-Party Rights and Confidentiality​

You further represent and warrant that the Content does not violate any third party's rights, including but not limited to, the rights to privacy or publicity, and that you have obtained all necessary permissions from any third parties whose intellectual property or rights may be contained in or otherwise associated with the Content. You further warrant that the Content does not include any confidential, proprietary, or otherwise protected information of Recap Innovations or any third party with whom you have a legal or contractual obligation to maintain confidentiality. This includes, but is not limited to, any technical data, business plans, financial information, marketing strategies, or any other non-public, sensitive information.

8.4 Indemnification​

You agree to indemnify, defend, and hold harmless Recap Innovations, its officers, directors, shareholders, representatives, employees, agents, affiliates, successors, and assignees, from any and all claims, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from or related to any Content you upload to the Platform or that was submitted to the Platform using credentials or account access associated with you, including any claim that such Content infringes, misappropriates, or violates any third-party intellectual property, privacy, or publicity rights, including any violation of a non-disclosure agreement, or confidentiality obligations, or any breach of the representations and warranties set forth in this section.

8.5 Content Review and Removal​

Recap Innovations reserves the right, but is not obligated, to monitor, review, or remove any Content that it determines, in its sole discretion, to violate these Terms and Conditions or infringe upon the rights of any third party. If Recap Innovations receives a valid copyright notice (e.g., under the Digital Millennium Copyright Act, "DMCA"), or otherwise believes that any Content violates applicable law or these Terms, it may take appropriate action, including removing the Content and/or suspending or terminating your access to the Platform.

8.6 Termination of Access for Violations​

If you are found to be repeatedly or egregiously infringing on or upon the rights of others, Recap Innovations may suspend or terminate your account and access to the Platform and Services, in addition to any other legal remedies available. If your account is suspended or terminated, you forfeit all rights to our Platform and Services and the associated content, and there will be no refund or pro-rata deduction on costs or annual/monthly fees already agreed/contracted upon or paid to Recap Innovations. Recap Innovations reserves the right to delete any accounts (or content in accounts) that have been inactive for longer than one year. To keep your account active, transcribe at least one file in a 365-day period since your last transcription (or initial account creation).

8.7 Use of Customer Names, Logos, and Trademarks​

8.7.1 Grant of Marketing Rights​

By using the Services, you grant Recap Innovations a non-exclusive, royalty-free, worldwide license to use your organization's name, logo, and trademarks (collectively, "Customer Marks") for marketing and promotional purposes. This includes, but is not limited to:

• Listing your organization as a customer or client on our website, in presentations, and in marketing materials
• Displaying your logo on our website, in case studies, or in customer lists
• Referencing your use of our Services in press releases, social media, blog posts, and other promotional content
• Creating case studies, testimonials, or success stories about your use of the Services (subject to your prior review and approval of the specific content)

8.7.2 Usage Guidelines​

Recap Innovations agrees to:

• Use Customer Marks only in connection with identifying you as a customer of our Services
• Comply with any trademark usage guidelines you provide in writing
• Use Customer Marks in a professional manner that does not disparage or misrepresent your organization
• Discontinue use of Customer Marks upon your written request as specified in Section 8.7.3

8.7.3 Opt-Out and Restrictions​

You may opt out of or restrict the use of your Customer Marks at any time by sending written notice to legal@recap-innovations.com with the subject line "Customer Reference Opt-Out" and including your organization name and workspace ID. Upon receipt of such notice, Recap Innovations will:

• Remove your Customer Marks from our website and marketing materials within thirty (30) business days
• Cease creating new marketing materials featuring your Customer Marks
• Make commercially reasonable efforts to recall or update existing printed or distributed materials, though we are not responsible for materials already distributed to third parties or archived content

You may also request approval rights for specific uses of your Customer Marks (such as case studies or press releases) by providing written notice to the same email address. Recap Innovations will honor such requests on a case-by-case basis.

8.7.4 No Endorsement Implied​

Nothing in this section obligates you to provide a testimonial, endorsement, or recommendation of Recap Innovations or the Services. Any such statements must be voluntary and will require separate written approval.

8.7.5 Ownership​

You retain all ownership rights in your Customer Marks. This license does not transfer any ownership or create any proprietary rights in your Customer Marks to Recap Innovations. Recap Innovations will not register, attempt to register, or claim any ownership interest in your Customer Marks.

9. Account Usage Policy​

One Account Per User Policy​

As a user of the Services, you are granted the privilege to create and maintain a single user account for your personal and authorized use. The creation of multiple accounts by a single user is strictly prohibited. This policy is in place to ensure fair and responsible usage of our Platform.

Prohibited Activities​

Users are expressly prohibited from creating additional accounts for purposes including, but not limited to, obtaining extra free credits, exploiting promotional offers, or engaging in any activity that violates the integrity of Recap Innovations' website or its Services.

Detection and Consequences​

The Platform and Services employ advanced technology and algorithms to detect instances of multiple accounts associated with the same user. Correlation factors, such as identical IP addresses, similar email addresses, or other relevant markers, may trigger our system to identify potential violations.

In the event that multiple accounts are detected, Recap Innovations reserves the right to take appropriate action, which may include the immediate deletion of the extra accounts. Additionally, the user may face other consequences, such as the suspension or termination of their primary account, and may be prohibited from accessing the Services in the future.

Appeals and Clarifications​

If you believe that there has been an error in the detection of multiple accounts or if you require clarification regarding this policy, you may submit an appeal to the Recap Innovations support team. All appeals will be thoroughly reviewed, and decisions will be made at Recap Innovations' discretion.

Compliance Agreement​

By continuing to use the Services, you acknowledge and agree to abide by this One Account Per User Policy. Violation of this policy may result in the enforcement of consequences outlined herein. Recap Innovations reserves the right to modify, update, or amend this policy at any time, and it is your responsibility to stay informed of any changes, in accordance with applicable laws. Thank you for your understanding and cooperation in maintaining a fair and secure environment for all users of the Services.

10. Site Terms and Conditions Modifications​

Recap Innovations may revise these Terms and Conditions for its Services at any time without prior notice. By using the Services, you are agreeing to be bound by the current version of these Terms and Conditions.

11. Your Privacy​

Please read our Privacy Policy.

12. Governing Law​

Any claim related to the Services shall be governed by the laws of Utah, United States without regard to its conflict of law provisions.

13. Arbitration Clause​

13.1 Agreement to Arbitrate​

All claims, disputes, or controversies arising out of or relating to this Agreement, including the negotiation, execution, performance, or interpretation thereof, shall be resolved exclusively through binding arbitration. You waive your rights to bring any such claims, disputes, or controversies to a court of law, except for the enforcement of an arbitration award as provided herein. To opt-out of arbitration, you must have legal authority to bind your organization and act on behalf of your Recap Workspace account, and must submit in writing a message to legal@recap-innovations.com, containing your workspace name and workspace ID, within thirty (30) days of your initial account creation requesting arbitration opt-out. After thirty (30) days from the creation of your account, arbitration cannot be waived.

13.2 Governing Rules​

The arbitration shall be administered by American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules in effect at the time the arbitration is initiated. If AAA is unavailable or unwilling to arbitrate the matter, the parties shall mutually agree upon in writing an alternative arbitration service provider. The seat of arbitration shall be Utah County, Utah, USA, and the arbitration shall be conducted in the English language.

13.3 Arbitrator Selection​

The arbitration shall be conducted by a single arbitrator mutually agreed upon in writing by the parties. If the parties cannot agree on an arbitrator within thirty (30) days, the arbitrator shall be appointed by the AAA in accordance with its applicable rules. The arbitrator must have experience in intellectual property for artificial intelligence, technology startups, commercial law, and dispute resolution.

13.4 Costs and Fees​

The costs of arbitration, including administrative and arbitrator fees, shall be borne equally by the parties unless otherwise allocated by the arbitrator. Each party shall bear its own legal fees, costs, and expenses, provided that the arbitrator shall award the prevailing party its reasonable attorneys' fees and other expenses.

13.5 Confidentiality​

The arbitration proceedings, including all materials submitted, the evidence presented, and the decision of the arbitrator, shall be kept strictly confidential by the parties and the arbitrator, except as may be required by law or necessary to enforce the arbitration award.

13.6 Limited Judicial Review​

The arbitrator's decision shall be final and binding on the parties. The parties agree that the arbitrator's award may be enforced in any court having jurisdiction over the parties or their assets. The parties further agree that the arbitrator's decision shall be subject to only the limited judicial review permitted under applicable arbitration laws.

13.7 Exception for Injunctive Relief​

Notwithstanding the foregoing, either party may seek temporary or preliminary injunctive relief from any court of competent jurisdiction to protect its confidential information, intellectual property, or proprietary rights pending the outcome of the arbitration, without waiving the obligation to arbitrate.

13.8 Waiver of Class Actions​

The parties expressly agree that all claims subject to arbitration under this Agreement shall be brought on an individual basis, and not as a class or collective action, and the parties expressly waive any right to bring or participate in any class action or class arbitration.

13.9 Timeframe for Arbitration Claims​

Any claims, disputes, or controversies subject to arbitration under this Agreement must be filed within 12 months from the date the cause of action arises. Failure to initiate arbitration within this timeframe shall result in the permanent waiver of the claim. The parties expressly waive any statute of limitations that would otherwise extend this period, except where prohibited by law.

13.10 Binding Effect on Claimant and Successors​

The decision and award of the arbitrator shall be final and binding on the claimant, as well as the claimant's successors, heirs, assigns, and legal representatives. No party, or its successors or heirs, shall have the right to contest the arbitrator's decision except as provided under applicable arbitration laws.

13.11 Limitation of Liability in Arbitration​

Notwithstanding any other provision of this Agreement, the total amount of any award or compensation that Recap Innovations may be required to pay as a result of any arbitration claim shall not exceed the lesser of (a) fees received by Recap Innovations from you in the twelve (12) months preceding the arbitration claim that gave rise to the award, or (b) $5,000. This limitation of liability applies to all claims, damages, awards, and costs, regardless of the nature or basis of the claim, except where such limitation is prohibited by applicable law.

13.12 Limitation of Liability in Litigation​

In the event that arbitration is not applicable, has been waived pursuant to Section 13.1, or is otherwise prohibited by applicable law or by the terms of a separate written agreement between you and Recap Innovations, the following limitation of liability shall apply to any claims, disputes, or controversies resolved through litigation or other non-arbitration proceedings:

To the maximum extent permitted by applicable law, the total cumulative liability of Recap Innovations, its officers, directors, employees, agents, affiliates, successors, and assignees, arising out of or relating to this Agreement, the Platform, or the Services, whether in contract, tort (including negligence), strict liability, or any other legal or equitable theory, shall not exceed the lesser of (a) the total fees received by Recap Innovations from you during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) $5,000.

In no event shall Recap Innovations be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, regardless of whether Recap Innovations has been advised of the possibility of such damages.

This limitation of liability applies regardless of the forum in which the claim is brought and shall survive the termination or expiration of this Agreement.

14. Entire Agreement and Supersession of Prior Agreements​

14.1 Supersession of Previous Agreements​

This Agreement, together with the documents referenced herein, constitutes the entire agreement between you and Recap Innovations regarding the subject matter hereof and supersedes all prior or contemporaneous understandings, agreements, representations, or warranties, whether written or oral, regarding such subject matter.

14.2 No Oral or Written Agreements​

You acknowledge and agree that any prior agreements, discussions, or understandings—whether oral, written, or implied—regarding the subject matter of this Agreement are null and void and are hereby replaced by this Agreement in their entirety. This includes any agreements made prior to the effective date of this Agreement.

14.3 Modification and Amendments​

No oral or written statements or prior written material not specifically incorporated into this Agreement will be of any force and effect. Any modifications or amendments to this Agreement must be made in writing and signed by both parties to be effective.

15. Non-Solicitation​

The parties agree that during the term of this Agreement, neither party shall solicit, entice away, endeavor to employ, or employ any employee or other representative of the other party without obtaining its prior written consent. Notwithstanding the preceding sentence, either party may advertise for employment openings in the public domain, including electronic media, and may hire based on otherwise unsolicited responses to such listings.

16. Ethical Use of AI-Generated Content​

Customer agrees not to use Recap Innovations' AI-powered transcription, captioning, voiceover, audio description, or other outputs generated by the Services to misrepresent the origin of content, fabricate statements attributed to individuals, or generate material intended to deceive, surveil, or discriminate against any person or group. Violation of this clause constitutes a material breach of this Agreement and grounds for immediate termination of your access to the Platform and Services, in addition to any other legal remedies available to Recap Innovations.

17. California Consumer Privacy Act (CCPA/CPRA) Notice​

This section applies to California residents and supplements the other provisions of these Terms and Conditions and our Privacy Policy pursuant to the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA," Cal. Civ. Code §§ 1798.100–1798.199.100).

17.1 Categories of Personal Information We Collect​

In the preceding twelve (12) months, Recap Innovations has collected the following categories of personal information from consumers, as defined by Cal. Civ. Code § 1798.140(v):

17.2 Sources of Personal Information​

We collect personal information from the following sources:

• Directly from you when you create an account, upload content, or use the Services
• Automatically through your use of the Platform (usage data, device information, IP addresses)
• From your organization's administrator when they provision workspace accounts
• From end-users when they submit feedback or media accessibility requests, like translations or audio descriptions
• From third-party integrations you authorize (YouTube, Google Drive, Zoom, Panopto, Kaltura, Brightcove, Canvas, and other connected platforms)

17.3 Purposes for Collection and Use​

We collect and use personal information for the business and commercial purposes described in our Privacy Policy, including:

• Providing, maintaining, and improving the Services (transcription, captioning, audio description, voiceover, and related accessibility services)
• Managing your account and workspace
• Processing transactions and billing
• Communicating with you about the Services
• Ensuring security and preventing fraud
• Complying with legal obligations
• Analyzing usage to improve the Platform

17.4 Retention Periods​

We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected:

17.5 Sale and Sharing of Personal Information​

Recap Innovations does not sell your personal information as defined by the CCPA (Cal. Civ. Code § 1798.140(ad)). Recap Innovations has not sold personal information in the preceding twelve (12) months.

Recap Innovations does not share your personal information for cross-context behavioral advertising as defined by the CCPA (Cal. Civ. Code § 1798.140(ah)).

We may disclose personal information to our service providers and contractors for business purposes as described in our Privacy Policy. These disclosures are not considered "sales" or "sharing" under the CCPA.

17.6 Your Rights Under the CCPA​

If you are a California resident, you have the following rights under the CCPA:

17.6.1 Right to Know (Cal. Civ. Code § 1798.100)​

You have the right to request that we disclose the following information covering the twelve (12) months preceding your request:

• The categories of personal information we collected about you
• The categories of sources from which we collected your personal information
• Our business or commercial purpose for collecting or selling your personal information
• The categories of third parties with whom we share your personal information
• The specific pieces of personal information we collected about you

17.6.2 Right to Delete (Cal. Civ. Code § 1798.105)​

You have the right to request that we delete any personal information about you that we have collected. Upon receiving a verifiable consumer request, we will delete your personal information from our records and direct any service providers or contractors to delete your personal information, subject to exceptions permitted by law (such as information needed to complete a transaction, detect security incidents, comply with legal obligations, or exercise free speech rights).

17.6.3 Right to Correct (Cal. Civ. Code § 1798.106)​

You have the right to request that we correct inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes of processing.

17.6.4 Right to Opt-Out of Sale or Sharing (Cal. Civ. Code § 1798.120)​

Although we do not sell or share personal information, you have the right to direct a business that sells or shares your personal information to stop doing so. If our practices change, we will provide a "Do Not Sell or Share My Personal Information" link on our homepage and update this notice accordingly.

17.6.5 Right to Limit Use of Sensitive Personal Information (Cal. Civ. Code § 1798.121)​

You have the right to limit the use and disclosure of your sensitive personal information to only those uses necessary to perform the Services. We use sensitive personal information (account credentials) solely for the purpose of providing and securing the Services, and do not use it for purposes beyond what is necessary to perform the Services.

17.6.6 Right to Non-Discrimination (Cal. Civ. Code § 1798.125)​

We will not discriminate against you for exercising any of your CCPA rights, including by:

• Denying you goods or services
• Charging you different prices or rates for goods or services
• Providing you a different level or quality of goods or services
• Suggesting that you will receive a different price, rate, or quality of goods or services

17.7 How to Exercise Your Rights​

To submit a request to exercise any of the rights described above, California residents or their authorized agents may contact us by:

• Email: legal@recap-innovations.com with the subject line "CCPA Request"
• In-app: Through the account settings page within the Platform

When submitting a request, please provide sufficient information to allow us to verify your identity and to understand and respond to your request. We will verify your identity by confirming information associated with your account.

We will acknowledge receipt of your request within ten (10) business days and provide a substantive response within forty-five (45) calendar days. If we require more time (up to an additional forty-five (45) calendar days), we will inform you of the reason and the extension period in writing.

You may make a verifiable consumer request up to two (2) times within any twelve (12) month period.

17.8 Authorized Agents​

You may designate an authorized agent to submit a CCPA request on your behalf. To do so, the authorized agent must provide proof of written authorization signed by you, and we may require you to verify your own identity directly with us. Alternatively, you may provide the agent with a power of attorney under California Probate Code §§ 4000–4465.

17.9 Recap Innovations as a Service Provider​

When Recap Innovations processes personal information on behalf of an organizational customer (such as a government entity, university, or enterprise) pursuant to a written contract, Recap Innovations acts as a "service provider" as defined by Cal. Civ. Code § 1798.140(ag). In this capacity:

• We process personal information only for the specific business purposes set forth in the applicable written agreement with the organizational customer
• We do not sell or share personal information received from, or collected on behalf of, our organizational customers
• We do not retain, use, or disclose personal information for any purpose other than performing the Services specified in the written agreement, except as otherwise permitted by the CCPA
• We do not combine personal information received from our organizational customers with personal information collected from other sources or from our own interactions with the consumer, except as permitted by the CCPA to perform the Services
• We grant our organizational customers the right to take reasonable and appropriate steps to ensure that we use personal information in a manner consistent with the CCPA
• We will notify the organizational customer if we determine that we can no longer meet our obligations under the CCPA
• We cooperate with organizational customers in responding to verifiable consumer requests that they forward to us

If you are a California resident whose personal information is processed by Recap Innovations on behalf of an organizational customer, you should direct your CCPA requests to that organization. If you contact us directly, we will refer your request to the applicable organizational customer.

17.10 Data Processing Agreements for California Public Entities​

For organizational customers that are California government entities or public agencies, Recap Innovations will enter into a data processing agreement upon written request from the organizational customer that includes provisions required by the CCPA and applicable California law, including:

• A description of the categories of personal information to be processed and the purposes of processing
• A requirement that Recap Innovations process personal information only in accordance with the organizational customer's instructions
• A requirement that Recap Innovations implement and maintain reasonable security procedures and practices appropriate to the nature of the personal information
• A prohibition on selling or sharing the personal information
• A requirement that Recap Innovations cooperate with the organizational customer in responding to consumer rights requests
• A requirement that Recap Innovations notify the organizational customer of any data breach involving personal information as required by Cal. Civ. Code § 1798.82
• Provisions governing subcontractors and downstream data transfers
• Audit and compliance verification rights

To request a data processing agreement, contact legal@recap-innovations.com.

17.11 California Minors​

We do not knowingly collect, sell, or share personal information of consumers under sixteen (16) years of age. If we learn that we have collected personal information from a California resident under sixteen (16) years of age, we will take steps to delete the information as soon as practicable, unless we receive affirmative authorization ("opt-in") as required by Cal. Civ. Code § 1798.120(c).

17.12 Updates to This CCPA Notice​

We will review and update this CCPA notice at least once every twelve (12) months. Changes will be reflected in the "Last updated" date at the top of these Terms and Conditions. We will notify California consumers of material changes via the methods described in Section 10.

Contact Us​

If you have any questions about these Terms and Conditions, you can contact us at contact_recap@recap-innovations.com.

YouTube Addendum to Terms and Conditions​

Date Modified: January 27, 2025

1. Introduction​

This Addendum ("YouTube Addendum") supplements and amends the existing Terms and Conditions ("Terms") of the Services and Platform, as such terms are defined in the Terms, and outlines our compliance with YouTube's OAuth and API Policy requirements. By using our Services and connecting your YouTube account with the Platform, you agree to adhere to the terms set forth in this YouTube Addendum.

2. Integration with YouTube​

2.1. Notification of API Usage​

By using our Platform and Services, you acknowledge that our application utilizes YouTube API Services. This integration allows us to offer enhanced functionalities that require access to your YouTube account. In using the Service's API Clients, you are agreeing to be bound by the YouTube Terms of Service, which can be found at https://www.youtube.com/t/terms.

2.2. Accessing and Using User Information​

2.2.1. Types of Data Accessed​

To provide our Services, we access various types of YouTube data, including but not limited to OpenID information, channel details, playlists, videos, caption tracks, and user activity. This data is used to enhance your experience and tailor our Services to your needs.

2.2.2. Explanation of Data Use​

We collect, store, and process the YouTube data described above to offer and improve our Services. This includes, but is not limited to, using the data to manage your playlists, videos, and caption tracks; track your usage activity; access, manage, and store YouTube API Data and YouTube Authorized Data, as defined in https://developers.google.com/youtube/terms/developer-policies#iv.-definitions; and customize your interactions with our Services. We will not use, share, or disclose this data for purposes other than those stated in this YouTube Addendum and our Privacy Policy and Terms.

2.2.3. Data Sharing​

The information we collect may be shared with both internal teams and external parties under specific circumstances. We do not share your personal data with external parties for their own use unless explicitly stated. Any sharing of data will be carried out in compliance with our Privacy Policy and applicable regulations.

2.2.4. Revocation of Data Access​

If we access or use your Authorized Data, you have the option to revoke our access at any time. In addition to our normal procedure for deleting stored data, you can manage and revoke access to your data via the Google security settings page at https://security.google.com/settings/security/permissions.

2.2.5. Shared Access to YouTube Authorized Data by Recap Workspace Members​

In connecting your YouTube account to our Services, you acknowledge that members of your Services workspace, including but not limited to users with viewer and editor and admin roles, will have read and write access to content in your YouTube account. You acknowledge and are solely responsible for any actions performed on your YouTube content by members of your workspace. If connecting a YouTube account for which you yourself do not have creator/ownership permissions, you acknowledge you have obtained explicit written approval from the YouTube channel owner to connect the owner's account to our Services on behalf of such owner, and that in continuing to access YouTube Authorized Data associated with that account/channel, your authorization from the channel owner has not been revoked.

2.3. Third-Party Content and Ads​

Our Services may include content served by third parties, such as advertisements. These third parties may use cookies or similar technologies to collect information about your interaction with their content. We do not control these third parties' practices and encourage you to review their respective privacy policies for more details.

2.4. Use of Cookies and Tracking Technologies​

Our Services, as well as third parties we engage with, may place cookies or similar technologies on your device to collect, store, or access information. These technologies help us enhance your user experience and provide tailored content and ads. You can manage your cookie preferences through your browser settings.

2.5. Data Security​

We implement robust security measures to protect the data accessed through YouTube APIs. This includes encryption, access controls, and regular security assessments to safeguard your information.

3. Google Privacy Policy​

For further information on how we collect, use, and protect your data, please refer to our Privacy Policy. Additionally, you can review Google's Privacy Policy at https://www.google.com/policies/privacy to understand how Google handles your information. You acknowledge and accept that your use of our Services, including interacting with our YouTube integration and the embedded YouTube video player, is also your acceptance to be bound by the conditions set forth in Google's Privacy Policy referenced above.

4. Contact Information​

If you have questions or concerns about our privacy practices or our use of your YouTube data, you can contact us directly at contact_recap@recap-innovations.com.

5. Amendments​

This YouTube Addendum may be updated periodically to reflect changes in our practices or to comply with changes in YouTube's policies. We will notify you of any significant changes, and your continued use of our Services constitutes acceptance of the revised terms.

Recap Innovations®
January 27, 2025