Frequently Asked Questions

For most institutions, implementation takes 1-2 weeks. This includes connecting your video platform or LMS, configuring automated workflows, and training your team. We handle the technical setup—you just need to provide access credentials.

No. We integrate directly with your video platform(s) (Kaltura, Panopto, etc.) or LMS. Videos are processed in place and the accessible caption and audio description tracks are published directly to the respective video player on your platform. Faculty and students never see the workflow.

Absolutely. We offer a two-week paid trial specifically for institutions that want to test our platform with approximately one course's worth of videos before full deployment. This lets you validate quality, test integration, ensure your editors and instructional designers are comfortable with the process, and build internal buy-in. This is a risk-free way to test our services, as we offer a money-back guarantee if you're not satisfied with the quality of the audio descriptions or captions.

Standard audio descriptions fit into natural pauses in the dialogue, keeping the original video length. Extended audio descriptions pause the video to allow for longer, more detailed descriptions of complex visual content. Extended AD is typically used for STEM courses, lab demonstrations, and content with dense visual information. In cases where there is not sufficient natural pauses in the dialogue for standard audio descriptions, we overlay the audio description voiceover track on top of the original video track, and reduce the volume of the original video track during the audio description segments.

Our AI analyzes the video to identify important visual elements including actions, settings, on-screen text, diagrams, facial expressions, and scene changes. We follow WCAG 2.1 AA guidelines and audio description best practices to determine what information is essential for understanding the content.

Yes. All of our audio descriptions can be reviewed and modified at any time by your team. Modifications are automatically saved, and you can regenerate the audio voiceover track at any time, and re-publish the audio description track to the video player on your platform. You can also build a review step into your workflow where designated staff approve audio descriptions before they're published to students.

We have native integrations with Kaltura, Panopto, Brightcove, YouTube, Google Drive, Box, and major SSO providers. Our videos can be embbedded on any LMS platform, including Canvas, Brightspace (D2L), Blackboard, and Moodle. We also build custom integrations for institutions using other platforms.

Yes. We are SOC 2 Type II certified. All data is encrypted in transit and at rest with industry-standard AES-256 encryption. Your data is hosted in the United States in secure cloud environments. Our security practices are audited annually by independent third parties.

We build custom integrations for educational institutions. If your LMS or video platform isn't listed, we can create a custom integration as part of your implementation. Contact us to discuss your specific technical environment.

Yes. We support Single Sign-On (SSO) and SAML integration with all industry-standard identity providers, including Okta, Azure AD (Microsoft Entra ID), Google Workspace, Auth0, and others. SSO integration is available on our enterprise plans, allowing your users to seamlessly access Recap with their institutional credentials. This ensures secure, streamlined access management aligned with your existing authentication infrastructure.

Yes. All of our audio descriptions meet WCAG 2.1 Level AA standards. We follow the Audio Description Coalition guidelines and our compliance is verified through automated checks and regular blind user testing. We provide documentation for audit purposes.

We use a multi-stage quality assurance process: 1) AI-powered scene analysis and script generation, 2) Automated compliance checking against WCAG standards, 3) Optional human review for critical content, 4) Regular blind user testing, and 5) Satisfaction guarantee with free revisions.

Yes. Our platform is specifically designed to meet DOJ ADA Title II requirements for video accessibility, which include audio descriptions, captions, and transcripts. We provide compliance documentation and can assist with OCR complaint responses.

Pricing is based on your video volume and chosen service tier. We offer three main tiers: Trial (fixed price for up to 100 videos or one course of videos), Department/Program (per-video or per-minute pricing), and Institution-Wide (custom annual contracts with volume discounts). All tiers include unlimited users, storage, and designated support staff.

Yes. We offer tiered volume discounts on per-minute pricing. Institution-wide contracts include custom volume pricing based on your specific needs.

Yes. Qualified nonprofit organizations may receive discounts of up to 20% on base package pricing. Eligibility depends on your organization’s nonprofit status and mission. Contact our sales team to discuss qualification and receive a tailored quote.

Yes. We accept purchase orders from educational institutions. We can also work with your procurement process, multi-year contracts, and specific invoicing requirements.

For individual videos, our turnaround is typically 1/4th the length of the video. For example, a 60-minute video requiring transcription and audio descriptions will usually process within 15-20 minutes. For batches of 100-500 videos, our average turnaround is 6-8 hours. Institution-wide contracts include same-day turnaround SLAs.

Yes. We can prioritize urgent requests and typically deliver within 1-2 hours for individual videos. For large rush batches, contact your account manager to discuss expedited processing.

We've processed batches of 8,200+ video minutes simultaneously, with a complete turn around time of 45 minutes, start to finish. Our platform is built for institutional scale with no practical limits on parallel processing capacity.

Yes! We provide a built-in Word Error Rate (WER) auditor so you can verify accuracy yourself at any time—you don't have to just trust our claims. Our AI achieves 98-99% accuracy using advanced models trained on millions of files. Every transcript includes confidence scoring, and you can compare any transcript against ground truth for auditing purposes. For critical content, we integrate with Rev for human transcription with a 99% accuracy guarantee. You control verification.

We deliver 10x faster turnaround (15-20 minutes vs 24-72 hours for a 60-minute video), 40-60% cost savings with no hidden fees, and true workflow automation where videos never leave your platform. Key differentiator: we give you built-in verification tools to audit accuracy yourself. We also specialize in AI-powered audio descriptions at scale. Traditional services excel at human-based workflows, while we offer AI-first with human oversight when needed. Institutions seek us for speed, volume, quality, and cost-efficieny gains, with human review for critical content.

Healthy skepticism is good! That's exactly why we built self-verification tools into our platform. You can check Word Error Rate against ground truth, review confidence scores, and audit any transcript. Our 98-99% AI accuracy is measurable and verifiable—not just a marketing claim. For content requiring maximum precision, we offer human transcription via Rev with 99% accuracy guarantee. Start with a two-week trial to validate quality yourself before commitment.

Many institutions start with a paid trial while fulfilling existing contracts. This lets you validate our speed, accuracy, and cost savings before transition. We can work within your procurement timeline and support parallel systems during migration. We're helping several institutions transition from other providers with minimal disruption to faculty and students.