3 posts tagged with "RFP"

Government agencies and educational institutions increasingly issue RFPs for real-time closed captioning services. These requests appears in solicitations from school boards, city councils, state agencies, and colleges that need captions during live meetings, not just on recorded video afterward.

This guide explains what a real-time closed captioning service is, what procurement teams typically require, and how to evaluate vendors for school board meetings, city council sessions, public hearings, planning commission meetings, and commencement ceremonies.

Procurement officers and accessibility coordinators evaluating captioning vendors often see claims of "99% accuracy" or "WER under 1%." But caption quality involves more than word-level accuracy. Formatted Error Rate (FER) and Word Error Rate (WER) measure different aspects of caption quality. Understanding both metrics helps you specify the right quality requirements in RFPs and evaluate vendor performance. This guide explains the technical definitions, when each metric applies, and what to request from vendors.

If you're responsible for procuring media accessibility services for a college, university, technical college system, or municipal government, you know that not all vendors are created equal. With accessibility compliance deadlines approaching and the risk of litigation increasing, selecting the right vendor is critical.

This guide from Recap Innovations walks through the key criteria to evaluate when issuing an RFP for media captioning, transcription, and audio description services.